Orders
Can I cancel or edit my order once it’s been placed?
As you might imagine, our reaction times at Sneak are pretty quick - in order to meet our super-fast delivery times, we process orders rapidly. Unfortunately this means it’s not possible to cancel or edit orders once they’ve been placed. Please see o
Where can I check my order status?
You can login to your Sneak Account, or check your order confirmation email, which should arrive minutes after you place your order.
I haven’t had a confirmation email! What should I do?
Sounds obvious, but please check your junk/spam folders first - and double-check that the email address you provided with your order was spelt correctly. If you still can’t see your confirmation email within a couple of minutes of the order being pla
How can I return an item?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please contact our customer service team by emailing [email protected]. We’ll provide you with inform